We manage our own network from our Telehouse London datacentre racks – the most secure and interconnected datacenter in the UK and one of the premium interchanges in Europe (home of LINX). We peer with all the major ISP’s in the UK and worldwide via our dedicated 10GB connections from providers like Cogent via 4 diverse feeds and dual power.

We use the very latest and fastest servers, routers and storage engines, each with high-availability built-in by design. Typically they are dual-processor, 24-40core XEON 2.6Ghz with 128GB of RAM and SSD system disks and quad 1Gbps network and dual 10Gbps fibre. The hosting system comprises over 16 servers per cluster – find more information on our Quadra platform here. 

Sure, our 30 day money back guarantee is no-quibble but you’ll need to pay by card or Paypal. Most importantly, the reason is to avoid abuse by scammers who take advantage of free hosting periods and jeopardise the performance and reputation of our system, But, if you’re not happy for any reason, we’ll refund within 24 hours without question.

Each package is for one website. It’s very high performance hosting – not the cPanel shared hosting systems you see elsewhere. If you need to host multiple websites on a budget, see our cPanel Hosting or contact us for partner discounts (5 sites or more)

No. Because of the high availability of this level of hosting, we have to protect the stability and security of the shared servers. If you need this kind of access, you’ll need a VPS, which we can help with.

You can pay by all major credit cards (including American Express) or Paypal. If you need to pay on account by bank transfer on account or cheque, let us know and we’ll set you up quickly.

Our Quadra platform is designed to be extremely reliable and capable of 75% system outages before failing – and we have a backup in place that automatically switches if that fails. It means we can perform almost all maintenance and upgrades without downtime too. Other ISP’s 99.9% uptime guarantee usually exclude “scheduled maintenance”. After all, a well-maintained server should be updated and rebooted at least twice a month. We update and maintain servers several times a week sometimes, without any downtime!

Neither. Both of those add too much lag to websites and hinder high-availability (in fact it’s not really possible with cPanel or Plesk properly). You get our own in-house designed control panel when you need to, but in reality, our hosting is fully managed, so if you need anything special with the configs, changes, restores or backups – just drop us a line and we’ll sort it for you!

We do, we guard it with our lives! Security or data protection is very important to us so we’ll never share our customers information. This website is hosted on our WebMate Pro servers (and is quite a heavy WordPress Theme). We host sites for everyone from large multi-nationals, governments, police forces, well-known ecommerce giants as well as corner shops,  cupcake makers, builders and independent consultants all over the World.

If your visitors are mainly in the UK or USA, a CDN may actually make your site slower as our servers are so fast. However, if your site is worldwide, then a CDN will help by keeping the images and cached content of your site local to the visitor better. Our links to the rest of the world are fast, but servers in the same country as the visitor will usually be much faster. We provide cost-effective CDN addons for all sites from Sitelock where necessary.

Nowadays, Yes. browsers and search engines can punish your site if it’s not secure – even if there’s no personal data being used. Customers are more comfortable browsing a site with a green padlock too. We can provide reputable SSL’s from just £20 / $30 /year. We don’t recommend or support LetsEncrypt certificates on our WebMate Hosting platform at present due to some issues they can present (but are supported free of charge on our cPanel hosting)

It’s true, we put exact copies of our own website – a fairly plugin-heavy and high load website – onto various other popular shared hosting platforms and found that our WebMate Pro with Qfast Turbo Cache faster on all the key metrics. You can also check yourself, run a Google Pagespeed test on other ISP’s home page (we’d assume they’d use their own shared platform at least, although they often have a better dedicated system for their own site that they sell – we use our busiest server cluster for this site) We’re happy to prove it with free migration and a 30 day money-back guarantee too!