HOME ADSL & FIBRE BROADBAND

Free line installation: New installs are free if you stay with us for 12 months, otherwise there is a £150 plus VAT fee.

Free modem and installation:  Applies to all broadband orders and with no contract, just 30 days notice of termination. Billing periods run from 1st to the 1st of each month, no part-month-refunds, 1 full month notice required should you decide to migrate or cease (ceasing incurs a £32 fee).

Broadband Speeds for ADSL: There are multiple factors that affect your maximum speed including whether your exchange is enabled for 21CN / ADSL 2+, the distance of your line from the exchange, the age and quality of the copper cable to the exchange, the connections in between and any interference along the way.  Our speed estimator bases its results on the distance and speeds recorded from your neighbours and is an indication only. The maximum speed your line can handle is your “sync speed” and not necessarily the speed you’ll get all the time. See our Peak and Off-Peak estimates for indications of real-world speeds when congestion and overheads are taken into account. We always deliver the fastest speeds your line can handle.

Broadband Speeds for Fibre Broadband: Fibre / FTTC is different to ADSL in that the only copper part of the cable is from the street cabinet to your property. From the street cabinet to the exchange is Fibre which does not suffer the same speed loss over distance as copper. Therefore the maximum sync speed of your fibre connection is mainly affected by the copper from your house to your exchange (10-250m will generally give full fibre speeds, 500m will give 50-75%).

Migrating and Cease Fees: Migrations to us are free and we do not make a charge for migrating away. As our broadband network is our own LLU, some providers may charge to move to their LLU network or back to BT’s (phone lines remain with BT so there are no changes/charges moving to another BT-based provider). Ceasing a connection completely does incur a £32 cease fee (this is passed on directly from Openreach and is their charge for physically disconnecting the broadband service at the exchange).

Unlimited Calls:  Include calls to UK landlines only that start with 01, 02, 03 or 08 and for calls under 60 mins only. Calls over 60mins are charged at our standard rates (which are generally cheaper than most providers including BT)

20CN exchanges: If your exchange is not upgraded to support 21 CN you will only be able to get a maximum of 8Mbps down and 800kbps up, and there will be a £5 inc VAT surcharge to the above prices (sorry – it’s three times more expensive for us to provide service to these lines). Additionally, 20CN lines will have a 20GB cap per month. Please contact us for pricing on higher or unlimited caps on these lines.

Timescales: Migrations and new activation on existing lines normally take 7 days. Where a new telephone installation is required this normally takes 14 days (but for new-builds or where engineering works will be required it can take up to 90 days)

Any other questions please feel free to call or email us. All prices include VAT unless otherwise stated.