HOME ADSL and FIBRE BROADBAND

ADSL and FTTC FIBRE broadband that’s fast and reliable for homes throughout the UK

  Mac and PC friendly broadband

  Fastest connection possible

  Free WiFi Modem

  Award winning UK-based tech support

30 day rolling contracts

  Low contention

HOME ADSL and FIBRE BROADBAND

ADSL & FTTC FIBRE broadband that’s fast and reliable for homes throughout the UK

  Mac and PC friendly

  Fastest connection possible

  Free WiFi Modem

  Award winning UK-based tech support

  Ultra-reliable business-grade connections

  Low contention

LOW COST Home ADSL & FIBRE BROADBAND BUNDLES across the UK

Great value ADSL and Fibre broadband for home users and small business looking for a high quality connection, excellent reliability and a prompt and personal support team on hand to help. Testament to this is our Excellent 5-star rating by our customers on Trustpilot and customers that have been with us for over 20 years thanks to our award-winning service. We’re so confident, we’ll give you your money back if we don’t provide the best broadband you’ve ever had…

And if you want even better speeds, whether for home or business, our Performa Pro broadband bundles are business-grade and are designed to give you better speeds even at peak times.

Performa ADSL:24

Up to
24Mbps
Download


£26 /month
Including Line Rental and VAT

Performa FIBRE FTTC:40

Up to
40Mbps
Download


£36 /month
Including Line Rental and VAT

Performa FIBRE FTTC:80

Up to
80Mbps
Download


£39 /month
Including Line Rental and VAT

  • Up to 24Mbps download – 1.3Mbps upload

  • FREE Setup + Activation

  • Unlimited Bandwidth

  • 30 Day Contract

  • Free 300Mbps WiFi Router

  • No Limits or Restrictions

  • UK Mac & PC Support

  • Free Static IP

  • Automatic credits for downtime

  • 10p per minute UK Calls

  • 12p per minute mobile calls

  • Per-second billing and ZERO Connection charge

  • Unlimited UK Call bundles just £7.80

  • Up to 40Mbps download – 10Mbps upload

  • FREE Setup + Activation

  • Unlimited Bandwidth

  • 30 Day Contract

  • Free 300Mbps WiFi Router

  • No Limits or Restrictions

  • UK Mac & PC Support

  • Free Static IP

  • Automatic credits for downtime

  • 10p per minute UK Calls

  • 12p per minute mobile calls

  • Per-second billing and ZERO Connection charge

  • Unlimited UK Call bundles just £7.80

  • Up to 80Mbps download – 20Mbps upload

  • FREE Setup + Activation

  • Unlimited Bandwidth

  • 30 Day Contract

  • Free 300Mbps WiFi Router

  • No Limits or Restrictions

  • UK Mac & PC Support

  • Free Static IP

  • Automatic credits for downtime

  • 10p per minute UK Calls

  • 12p per minute mobile calls

  • Per-second billing and ZERO Connection charge

  • Unlimited UK Call bundles just £7.80

Non-Bundle Pricing (no line rental)
£20 /month

Non-Bundle Pricing (no line rental)
£30 /month

Non-Bundle Pricing (no line rental)
£33 /month

Home ADSL & Fibre Broadband

Great value ADSL and Fibre broadband for home users and small business looking for a high quality connection, excellent reliability and a prompt and personal support team on hand to help. We’ll even give you your money back if we don’t provide the best broadband you’ve ever had…

And if you want even better speeds, whether for home or business, our Performa Pro broadband bundles are business-grade and are designed to give you better speeds even at peak times.

Performa ADSL24

Up to
24Mbps
Download


£26 /month

Including Line Rental and VAT

Performa FTTC:40

Up to
40Mbps
Download


£36 /month

Including Line Rental and VAT

Performs FTTC:80

Up to
80Mbps
Download


£39 /month

Including Line Rental and VAT

No hidden extras, all prices include VAT. Line installation available FREE on 12 month contract, otherwise £120 inc VAT.

much better service!

WebMate’s broadband is a premium service with low call queues time and a much more personal service that you’ll get elsewhere – so any queries or problems are dealt with quickly.

free leased line router

Free WiFi Modem

We provide a quality 300Mbps Wifi router with every connection, pre-configured and ready to plug in and go – no fiddling with settings or worrying about security

uk broadband telephone support

UK broadband Support

You’ll be cared for by our dedicated and award-winning UK-based technical support team. Calls answered in less than 1 minute, usually first time and we have low fix targets for emails and tickets

fast leased line broadband

Fast Broadband Speeds

We engineer our entire broadband infrastructure to provide the fastest speeds your line can handle – often higher than other ISP’s can. We even offer a money back guarantee if we don’t stack up to our promises!

unlimited bandwidth

UNLIMITED downloads

With UNLIMITED downloads as standard and no restrictions or limits you can be sure of a trouble-free and reliable connection – perfect for streaming and downloading.

1 month broadband contract

30 day contract

30 day rolling contracts so you can trust that we won’t tie you to long contracts and are always striving to meet your very highest expectations month after month

trustpilot best host


Committed to a better Home Broadband service

fast responce to support issues

During 2018, 85% or more tickets were answered within 2 hours in each quarter, with the highest figure being 88.9%.

fast website hosting responce

Google will give your site top marks for sub 250ms.

good support feedback

During 2018, our customers rated our ticket responses at least 9.5 out of 10 in each quarter, with the highest being 9.67.

great customer service

8 in every 10 of our customers have been with us for over 6 years – 25% more than 12 years!

low call queues for support

Between Jan 1st and March 25th 2019, the average wait time in our technical support queue was just 35 seconds

ultra reliable hosting

We strive for maximum uptime with all of our internet services. Our Web Hosting and Email Hosting has >99.99% uptime per month minimum, with 100% uptime targets.

Committed to a better home broadband service

best service hosting and broadband
best support
best uptime hosting

Home Broadband FAQS

Are there any additional setup costs

No, new connections and migrations to us are completley free of charge – so nothing unexpected – the prices you see are the prices you pay and nothing else. If you need a new telephone line installed you can option for free installation on a 12 month contract, saving £120 or option to pay £100 plus VAT for standard line install and continue on a 30 day rolling contract.

How does your money-back guarantee work?

We believe in the quality of our broadband and the service you’ll get from us. If not, simply let us know within your first month with us and we’ll give you your money back and you can migrate away. You must migrate within 14 days and will not be charged further, beyond that and we will charge minus your first month. If you decicde to cease your connection – instead of migrating to another provider – you will be charged a £32 plus VAT cease fee as per our normal t&c’s.

What's the contract term?

30 days rolling contract on all ADSL and FTTC products. The only exception is if you’ve opted for a special offer, like our “free line installation” offer which carries a 12month minimum contract in return for a £120 saving on line install costs – or other special offers we may run which stipulate a minimum contract.

What is the model of FREE Router?

We provide high quality TPLink 300Mbps WIFI routers that we preconfigure and secure so they are ready to just plug in and go. These also come with a 1year next-day replacement warranty (you only pay return carriage of your old router).

IS there any downtime migrating from another ISP?

Not much no – maximum 1 hour. On the “switch” day, your old ISP will stop working at some point, leave for an hour or so and plug in your new router from us (or change your ADSL username on your current router)

Can I enable Parental Controls

Yes, all of our routers come with parental controls which we can pre setup for you or help you set these up.

What speeds can I expect?

The speed mostly depends on the quality and legnth of the copper that runs from your house to the street cabinet (or right to the exchange for ADSL connections). So every house is different. However, the estomates we give you are based on this and your neighbours speeds. What we do promise is to ensure you get the maximum speeds your line can handle at all times. Congestion is the next issue that affects speeds. At peak times, your street cabinet and exchange might be overloaded so the total speed is shared out. On our Performa Pro packages, this is lessened, but for all regular home broadband packages, you’ll see lower speeds – typically 25-50% slower. Again it all depends on everyone else on your street or in your town/city and how much bandwidth they are using. For Performa Classic connections, we sometimes throttle lower priority traffic to ensure things like streaming, browsing and email have the speeds they need – at the expense perhaps of big downloads that are not usually as important.

Free line installation: New installs are free if you stay with us for 12 months, otherwise there is a £150 plus VAT fee.

Free modem and installation:  Applies to all broadband orders and with no contract, just 30 days notice of termination. Billing periods run from 1st to the 1st of each month, no part-month-refunds, 1 full month notice required should you decide to migrate or cease (ceasing incurs a £32 fee).

Broadband Speeds for ADSL: There are multiple factors that affect your maximum speed including whether your exchange is enabled for 21CN / ADSL 2+, the distance of your line from the exchange, the age and quality of the copper cable to the exchange, the connections in between and any interference along the way.  Our speed estimator bases its results on the distance and speeds recorded from your neighbours and is an indication only. The maximum speed your line can handle is your “sync speed” and not necessarily the speed you’ll get all the time. See our Peak and Off-Peak estimates for indications of real-world speeds when congestion and overheads are taken into account. We always deliver the fastest speeds your line can handle.

Broadband Speeds for Fibre Broadband: Fibre / FTTC is different to ADSL in that the only copper part of the cable is from the street cabinet to your property. From the street cabinet to the exchange is Fibre which does not suffer the same speed loss over distance as copper. Therefore the maximum sync speed of your fibre connection is mainly affected by the copper from your house to your exchange (10-250m will generally give full fibre speeds, 500m will give 50-75%).

Migrating and Cease Fees: Migrations to us are free and we do not make a charge for migrating away. As our broadband network is our own LLU, some providers may charge to move to their LLU network or back to BT’s (phone lines remain with BT so there are no changes/charges moving to another BT-based provider). Ceasing a connection completely does incur a £32 cease fee (this is passed on directly from Openreach and is their charge for physically disconnecting the broadband service at the exchange).

Unlimited Calls:  Include calls to UK landlines only that start with 01, 02, 03 or 08 and for calls under 60 mins only. Calls over 60mins are charged at our standard rates (which are generally cheaper than most providers including BT)

20CN exchanges: If your exchange is not upgraded to support 21 CN you will only be able to get a maximum of 8Mbps down and 800kbps up, and there will be a £5 inc VAT surcharge to the above prices (sorry – it’s three times more expensive for us to provide service to these lines). Additionally, 20CN lines will have a 20GB cap per month. Please contact us for pricing on higher or unlimited caps on these lines.

Timescales: Migrations and new activation on existing lines normally take 7 days. Where a new telephone installation is required this normally takes 14 days (but for new-builds or where engineering works will be required it can take up to 90 days)

Any other questions please feel free to call or email us. All prices include VAT unless otherwise stated.

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©2019. WebMate®. The WebMate logo and the “b” thumbs-up device are Registered Trademarks of WebMate Internet Services Limited. All rights reserved. All prices exclude VAT in the EU at 20%, unless otherwise stated. For US and rest of world, prices are inclusive of all applicable taxes.

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