No hidden extras, all prices include VAT. Line installation available FREE on 12 month contract, otherwise £120 inc VAT.
much better service!
WebMate’s broadband is a premium service with low call queues time and a much more personal service that you’ll get elsewhere – so any queries or problems are dealt with quickly.
Free WiFi Modem
We provide a quality 300Mbps Wifi router with every connection, pre-configured and ready to plug in and go – no fiddling with settings or worrying about security
UK Support
You’ll be cared for by our dedicated and award-winning UK-based technical support team. Calls answered in less than 1 minute, usually first time and we have low fix targets for emails and tickets
Fastest Speeds
We engineer our entire broadband infrastructure to provide the fastest speeds your line can handle – often higher than other ISP’s can. We even offer a money back guarantee if we don’t stack up to our promises!
UNLIMITED downloads
With UNLIMITED downloads as standard and no restrictions or limits you can be sure of a trouble-free and reliable connection – perfect for streaming and downloading.
30 day contract
30 day rolling contracts so you can trust that we won’t tie you to long contracts and are always striving to meet your very highest expectations month after month
Broadband FAQS
Are there any additional setup costs
No, new connections and migrations to us are completley free of charge – so nothing unexpected – the prices you see are the prices you pay and nothing else. If you need a new telephone line installed you can option for free installation on a 12 month contract, saving £120 or option to pay £100 plus VAT for standard line install and continue on a 30 day rolling contract.
How does your money-back guarantee work?
We believe in the quality of our broadband and the service you’ll get from us. If not, simply let us know within your first month with us and we’ll give you your money back and you can migrate away. You must migrate within 14 days and will not be charged further, beyond that and we will charge minus your first month. If you decicde to cease your connection – instead of migrating to another provider – you will be charged a £32 plus VAT cease fee as per our normal t&c’s.
What's the contract term?
30 days rolling contract on all ADSL and FTTC products. The only exception is if you’ve opted for a special offer, like our “free line installation” offer which carries a 12month minimum contract in return for a £120 saving on line install costs – or other special offers we may run which stipulate a minimum contract.
What is the model of FREE Router?
We provide high quality TPLink 300Mbps WIFI routers that we preconfigure and secure so they are ready to just plug in and go. These also come with a 1year next-day replacement warranty (you only pay return carriage of your old router).
IS there any downtime migrating from another ISP?
Not much no – maximum 1 hour. On the “switch” day, your old ISP will stop working at some point, leave for an hour or so and plug in your new router from us (or change your ADSL username on your current router)
Can I enable Parental Controls
Yes, all of our routers come with parental controls which we can pre setup for you or help you set these up.
What speeds can I expect?
The speed mostly depends on the quality and legnth of the copper that runs from your house to the street cabinet (or right to the exchange for ADSL connections). So every house is different. However, the estomates we give you are based on this and your neighbours speeds. What we do promise is to ensure you get the maximum speeds your line can handle at all times. Congestion is the next issue that affects speeds. At peak times, your street cabinet and exchange might be overloaded so the total speed is shared out. On our Performa Pro packages, this is lessened, but for all regular home broadband packages, you’ll see lower speeds – typically 25-50% slower. Again it all depends on everyone else on your street or in your town/city and how much bandwidth they are using. For Performa Classic connections, we sometimes throttle lower priority traffic to ensure things like streaming, browsing and email have the speeds they need – at the expense perhaps of big downloads that are not usually as important.