FULL FIBRE BROADBAND

There is a £60 setup fee for new installs and migrations. However, if you opt to migrate and not use our included Wi-Fi router, or have your own, we can waive the £60 setup fee.

Usually around 2-3 weeks for a new install. If you’re moving to a new house, we recommend inquiring as soon as you can as lead times can be longer for new builds or where extra cabling is required.

We promise not to increase the prices at the end of your initial contract term – you’ll pay the same as any “new customers” would. We only increase prices if wholesale prices go up (which they tend to by around inflation every April) – and if wholesale prices go down, we pass on these savings too!

All Full Fibre Broadband packages come with a 12 month contract. We don’t do “new customer” rates to entice customers so you won’t get stung at the end of the term with a massive price hike either! As you can appreciate, we swallow much of the installation fees, router costs and setup fees at the beginning of the contract to keep your monthly fees down. Cancelling broadband entirely does attract a £36 plus VAT fee which we pass on directly from Openreach, this does not normally apply if you migrate to another BT-based provider. If you cancel before your initial 12 month term, you will have to pay to the end of the 12 month contract. Once your 12 months is completed, you move to monthly contract terms – so no need to re-sign a long contract.

The TP-Link HX220 WiFi 6 router is what you get. This router has excellent coverage, is WiFi6 so every device gets good speeds and it comes with 1Gbps ethernet. This router is also great if you need to add additional WiFi access points and create a WiFi Mesh within your house.

Not much no – maximum 1 hour. On the “switch” day, your old ISP will stop working at some point, leave for an hour or so and plug in your new router from us (or change your username on your current router)

Yes, all of our routers come with parental controls which we can pre setup for you or help you set these up.

The “headline” speeds of the package is the maximum theoretical transfer speed, something you’ll never actually measure in real terms! The reason is that a 160Mbps connection for example does run at that maximum speed, but for web browsing, there are overheads in the data, security and latency etc, which brings real-world max speeds to about 80%-90% of the advertised rates. Although our network is much less congested than some of the mainstream providers, at peak times, you may still see a further reduction in speeds – perhaps to 60% of the advertised speeds in some cases. But most of the time, 80-90% is what you’ll get.

Some properties still can’t get full fibre at all, and rely on the copper phone cable to the property until full fibre is deployed. For these, we’ll advise you at the order point and have some other options for you. SoGEA is what it’s called – but it’s basically FTTC – Fibre to the Cabinet with copper to your house. Max speeds for this are 80Mbps and heavily depend on the length of the copper part – so the distance to your street cab determines your speed.

Our support experts are here to help you with all of your internet needs where we can. Obviously, we prioritise helping with your actual connection, getting the best speeds and WiFi signal etc, but we’re always happy to help with general Internet queries too. You buy your internet from us, you get full access to our Internet Experts when you need it!