BUSINESS GRADE FIBRE BROADBAND

Some services have setup fees, some don’t – but they are all clearly labelled above and in the order process. Beyond this, there are no hidden extras. If you need a new telephone line installed you can option for free installation on a 12 month contract, saving £120 or option to pay £100 plus VAT for standard line install and continue on a 30 day rolling contract.

We believe in the quality of our broadband and the service you’ll get from us. If not, simply let us know within your first month with us and we’ll give you your money back and you can migrate away. You must migrate within 14 days and will not be charged further, beyond that and we will charge minus your first month. If you decide to cease your connection – instead of migrating to another provider – you will be charged a £32 plus VAT cease fee as per our normal t&c’s.

Nobody likes prices going up at the end of the “initial period” – usually 18 months with most ISP’s when you then move to their “standard” tariff. We don’t have promotional periods and will never increase the cost of your broadband – we’re much more likely to reduce the cost inline with any wholesale prices reducing over time. Wholesale price increases are rare, but when they do happen we do have to pass those on at cost. Generally though, the trend is downward!

30 days rolling contract on all ADSL and FTTC products. The only exception is if you’ve opted for a special offer, like our “free line installation” offer which carries a 12month minimum contract in return for a £120 saving on line install costs – or other special offers we may run which stipulate a minimum contract.

We provide high quality TPLink 300Mbps WIFI routers that we preconfigure and secure so they are ready to just plug in and go. These also come with a 1year next-day replacement warranty (you only pay return carriage of your old router).

Not much no – maximum 1 hour. On the “switch” day, your old ISP will stop working at some point, leave for an hour or so and plug in your new router from us (or change your ADSL username on your current router)

Yes, all of our routers come with parental controls which we can pre setup for you or help you set these up.

The speed mostly depends on the quality and length of the copper that runs from your house to the street cabinet (or right to the exchange for ADSL connections). So every house is different. However, the estimates we give you are based on this and your neighbours speeds. What we do promise is to ensure you get the maximum speeds your line can handle at all times. Congestion is the next issue that affects speeds. At peak times, your street cabinet and exchange might be overloaded so the total speed is shared out. On our Performa Pro packages, this is lessened, but for all regular home broadband packages, you’ll see lower speeds – typically 25-50% slower. Again it all depends on everyone else on your street or in your town/city and how much bandwidth they are using. For Performa Classic connections, we sometimes throttle lower priority traffic to ensure things like streaming, browsing and email have the speeds they need – at the expense perhaps of big downloads that are not usually as important.

These are technology names that can be confusing. FTTC is “Fibre to the cabinet” and means full fibre is laid to the street cabinet, then copper phone line to your house. It’s faster than traditional ADSL which is all copper-cable, but slower than FTTP. FTTP is essentially “Full Fibre” – fibre optic cable from the exchange to your house. FTTP is best as it delivers faster speeds, more reliability and lower latency.

SoGEA is the technical term for when you get fibre broadband without the need for a separate landline – it stands for Single Order Generic Ethernet Access – but for all intents and purposes, it’s FTTC or Full Fibre FTTP broadband with no phone line. It’s usually cheaper than other options and is normally available with speeds of 80Mbps as standard, although 330Mbps and 1Gbps is increasingly more available.