Whilst theoretical speeds of 4G and 5G are much higher, in real-world usage you’ll typically get 20Mbps download and 7Mbps upload on 4G – these will be up to 5 times higher on a 5G connection – so 100Mbps/35Mbps. We do not currently supply 5G WiFi routers as standard but can on request (you can use your own 5G device on our SIM-ONLY plan)

If you get 3 or more bars on your phone signal in the place you want to use your Mobile Broadband, you should be fine. We use o2 as our network provider, so ideally test with an o2 handset (and you can do a speed test on your mobile to get an idea of speeds). If the signal is not suitable, you can get a full refund within 7 days of activating under our speed guarantee.

We use o2’s vast array of masts to provide the best UK mobile phone coverage. We do appreciate that sometimes o2 might not be the best for a small number of locations, and being an independent operator, we are able to supply services using Vodafone and EE networks also upon request.

Not really no, you can use as much data as you need. We do have a soft Fair Usage Policy whereby continued use of over 650GB of data may break this and we reserve the right to terminate your service. 650GB is a huge amount though, 10 times the typical household usage – you’d need to watch about 250 HD films per month!

See the “Router Options” section above, but if in doubt, contact us by phone, email or our contact forms, and we’d be happy to advise the best option.

You can cancel at any time, we ask for 7 days notice before your next billing month starts. Simply return the router and we’ll issue any credits due. Failure to return a router in a timely manner, will result in it being charged at full price.

Just like a mobile phone signal, severe weather can disrupt the radio signals used to send and receive data. So heavy rain and thunder will reduce, and sometimes cause complete outages – but normal weather doesn’t affect the signal much at all – it’s designed to be pretty resilient (sometimes cloudy weather can help in fact!)

No, our Mobile broadband is only suitable for use within the UK.

5G is limited at the moment, mainly large cities. You can use the o2 coverage checker to find your signal level as well as whether 5G is available.

Whilst speeds of 4G (and particularly 5G) are often comparable to at least a good ADSL connection – with 5G sometimes being better than Fibre – the latency does not make Mobile Broadband ideal for gaming. Typically, 4G has latency of 40-60ms compared to 20-30 for ADSL/Fibre broadband. For the best gaming experience, FTTP Full-Fibre is best. 5G is much better with latency of between 20 and 30ms in real world tests (in some cases it can be as low as 5ms but very unlikely in real-world).

4G is “4th Generation LTE” – essentially the 4th major iteration of mobile data protocols. It’s pretty decent in terms of speeds, capable of up to 100Mbps down and 50Mbps up. Real-world speeds are typically much lower, 20-30Mbps down and 5-10Mbps up normally. 5G is the “fifth generation LTE” as is much faster, capable of 1Gbps up and down – and crucially with much lower latency (response time lag) which can compete with Full Fibre latency rates. 2G, 3G, 3.5G and 4.5G also refer to generational mobile data protocols.