Sure, we can set things up by phone if you’d prefer and are happy to answer any questions you may have and advise the right solutions for you. We’re always happy to help and will never oversell or pressure you – happy customers make happy staff which make happy customers!

Yes, we make it really easy to manage both internally-bought domains as well as adding domains you buy or host elsewhere. You can either just point them at webmate, point the nameserver records at webmates’ NS servers or transfer them over to us for even better control all in one place. We can help you with all of these options if required, just get in touch. You can also use your external domains with email too.

Yes, build it on your desktop browser and web builder will automatically create “responsive” sites for different screen sizes like phones and tables. It’s really important that websites are responsive nowadays, tablets are fast becoming the most popular way to view websites.

Just sign up and take advantage of our 14 day trial period. We will not charge you at all for 14 days on either monthly or annual plans. To cancel within the 14 days, you can click a cancel button on our billing control panel or get in touch. If you do decide WebMate’s still not for you after being charged for your first period, just get in touch within 30 days and we’ll refund you anyway (excludes domains and SSL certificates purchased)

Setup of a default layout for you takes only a few minutes from when you signup. You’ll get an email with a link to your website and admin panel which will start by asking you a few questions about your site (company name, address etc) and then will offer a few tips and videos to explain how the web builder works. It’s been designed to be very intuitive so you’ll figure it out pretty quickly and in no time you’ll be adding headlines, changing the text and adding pictures and colour schemes to your site. Depending on the content of your site, realistically you could have a live site within 20 or 30 minutes – but typically our users tend to spend a few hours getting everything just right at least. We’re always on hand to help and advise don’t forget.

Jumpstart is a service we provide which gets your website started – either by using your old website, a brochure or a brief with supplied text etc. Essentially it saves you the hassle of building the initial site layout and letting our experts take care of this for you. It’s probably the cheapest way you’ll find to get a professionally designed website created for you quickly – which you can edit yourself! See our Jumpstart page for more details and to order.

We accept all credit cards (VISA, Mastercard and AMEX), Paypal and Direct Debit in the UK (SEPA coming soon for USA and EU). For annual plans, we can invoice and accept bank transfer if that’s easier for you, just let us know and we’ll arrange it for you.

Your web builder hosting is included in your plan using our state-of-the-art (and award-winning) hosting platform based in London but with fast links all over the world and additional datacentres in New York and Boston. Servers are secured and up-to-date, typically 2 years old or less with dual XEON processors, SSD hard drives and very high powered RAID disk arrays for the data. All cloud storage and sites are backed up and use multiple server nodes to ensure reliability. We aim for 99.9% uptime – which is a very high standard! Your site is in good hands.