General Terms
We try to keep things fair, simple and transparent.
At the same time there has to be rules – both as a legal requirement and as a duty to you, our other customers and our staff. We also don’t believe that terms and conditions should be several pages of legal baffle, so we try to keep things in plain English where we can.
General Abbreviated Rules for all services:
- We will notify you within 30 days of any price increases or service changes by way of email to the registered address we have on file for you.
- We do not tolerate any abuse of our network in any way. This includes using our systems or services for spam or any other form of illegal activity. We reserve the right to terminate your accounts immediately should we find this. We actively work with anti-spam agencies and the authorities relating to illegal internet use like child pornography, child abuse, animal cruelty etc.
- Contract terms depend on the payment option chosen: monthly or annually. If you pay monthly, your contract is 30 days rolling unless otherwise stated. If you pay annually (discounted) your contract is 1 year rolling and will be automatically renewed, invoiced and charged where applicable unless cancelled. You will always receive invoices for renewal of services at least 7 days prior to renewal and payment.
- Cancellation policy: We require 30 days notice of termination for all services, which will be cancelled after the next full billing period if less than 30 days. If your service is a 30 day rolling contract, your service will terminate after the next month. For annual contracts, we require 30 days notice before your next billing period. Where possible, we will ensure you’re not unfairly charged for reasonable notice within these guidelines.
- By adding as credit card to your account with us, you are giving us permission to charge this for outstanding invoices when they become due. If you would prefer not to do this, you can remove the card or contact us to turn off automatic payment. Should an automatic payment be taken in error, we will reverse it within 24 hours.
- We do not monitor individual emails or content and believe in your rights to freedom of internet use. However, we also adhere to legal guidelines to provide information to authorities only if they have the necessary legal right and/or court order to request this.
- We do not have access to your passwords or payment details – these are all encrypted, even to us. We will require proof of identity by means of sample questions under circumstance where information may be sensitive (e.g., billing, password changes etc).
- We will not share your personal information, including email address, with anyone else other than to trusted companies acting on our own behalf (for example for monitoring/measuring feedback). Any company we share data with will not store the data and will not share any data outside of our use. All data we store is in compliance of the UK Data Protection Act (and EU GDPR) and is securely encrypted at all times.
- We reserve the right to terminate services where invoices are not paid by the renewal date. In general, we give at least 14 days grace before deleting any data (sites or backup data etc) we hold.
- We will not charge any fees to transfer any services away – for example, domains or SSL certificates, where we will process the transfer away free of charge.
BROADBAND SPECIFIC TERMS:
- The minimum contract for all connections is 30 days unless otherwise stated.
- We will not increase the price of your line rental unless the wholesale price from Openreach and other Telco’s increases beyond our control. This is normally each April and often in line with inflation. We will give 30 days notice of any price changes. Likewise, if wholesale prices decrease, we will decrease your monthly costs in line – new FTTP and SoGEA (Just Fibre) products have historically reduced in price rather than increased. We always try to keep prices as low as we possibly can whilst maintaining high speeds, low contention and market-leading support levels.
- If you cease your line, a £36 plus VAT cease fee is payable in all instances. This is not our charge and is passed on from Openreach. To avoid this, if you choose to move your broadband connection, ensure it is migrated rather than ceased – check with your new provider that they will be migrating and not “cease and re-provide”. Some LLU providers (not BT-based for example) can only cease and re-provide.
If you have any queries, concerns or issues please contact us as we are always happy to help in any way we can. As member of ISPA – the Internet Service Providers Association – we have third party arbitration services and ISPA have their own complaints procedure – full details can be found on our dispute policy page.
Money Back Guarantee and Refunds
We’ll always do our best to refund any monies due to you, or that have been accidentally charge quickly and without hassle.
- 14 day FREE TRIAL PERIOD: We will not charge you for 14 days from signup date, under. our 14 day free trial. An invoice will be generated immediately for the plan you select but you will not be charged until at least the 14th day and can cancel at any time prior to that for a full refund (excluding any domains or SSL’s purchased)
- 30 DAY MONEY BACK GUARANTEE: If you are not totally happy with our service, for whatever reason, you can request a full refund which will be actioned quickly and within 7 days. This excludes some services that are pre-paid like SSL and Domain names, and for services which required a fixed contract like telephone line rental and broadband – but we’ll do everything we can to ensure we act as fair as possible in all circumstances.
- There are no pro-rata refunds for cancellation before the end of your contracted period (i.e. the plan length) unless agreed in advance.
- This refund policy excludes Domain names and SSL certificates, which are non-refundable (although can generally be transferred away at no charge)
- We will not charge any fees to transfer any services away – for example, domains or SSL certificates, where we will process the transfer away free of charge.
- Our trial periods or refund offers do not affect your statutory rights.
Domain Registration and Conditions
There’s nothing hidden or any rules that a reasonable person wouldn’t expect. Please see specific guideline for UK and international domain names below also.
In addition to our general abbreviated terms and our full legal terms and conditions:
- Payment for domain registration and renewal is annually (or more if you select a longer period) in advance and must be paid prior to renewal.
- The default setting for our billing system is for domain auto-renewal set to on. You can change this on each domain.
- You will receive a renewal reminder 30 days and 14 days prior to renewal. Unless you have auto-renew turned on and a valid payment method set up, your domain will not be renewed when it expires and may be registered by someone else.
- Once registered the domain belongs to you and is registered in your name. Whilst we will be the admin and technical contact for you for the domain, you are free to move it anywhere you like and we will not charge you to move your domain away from us. As registrant, you have ultimate control of who’s nameservers and the contact details are set for each domain.
- You can choose to protect the information our registrar’s publish on their whois information by upgrading to privacy options on your domains. Please see our price list for details of these charges.
- We do not permit registering of domains for illegal purposes.
- Domain names cannot be changed or refunded once registered for you – even for spelling mistakes.
- You can transfer any domain away from us as a registrar free of charge. We will not transfer domains if your account has any balance outstanding.
Nominet-specific terms (for .co.uk and other .uk domains)
In addition to our terms and conditions as registrars for your domain name you must also agree to the Nominet terms and conditions, available here. Nominet are a not-for-profit organisation in charge of dealing with all .uk domain names for the UK. WebMate are members of Nominet and adhere to their codes of practice.
Other terms
Likewise other countries have terms and conditions for the registration of their national domains (like .it for Italy or .fr for France etc). Registration of other domains are also subject to acceptance the relevant terms and conditions applicable for that country or registrar.
Email Terms and Conditions
There’s nothing hidden or any rules that a reasonable person wouldn’t expect. We try to be fair in terms of credit control, usage tolerance and migrations away and will always act in a manner fair to both you and us as a company.
In addition to our general abbreviated terms and our full legal terms and conditions:
- Payment for all email services, unless agreed otherwise, is in advance. Normally paid at least 7 days prior to the renewal date to allow for any problems.
- Contract terms depend on the payment option chosen, monthly or annually. If you pay monthly, your contract is 30 days rolling. If you pay annually (discounted) your contract is 1 year rolling. Terminating email service requires 14 days notice before your billing period end. There are no part-month or part-year refunds.
- We require 14 days notice of termination notice prior to your renewal date to avoid being charged for the following period. This can be from the primary email account but we recommend recorded mail.
- If you opted to pay by credit card you are agreeing to continuous authority to charge the card we hold on file (securely) until the service or contract is terminated
- We do not permit spamming in any way shape or form. If you are sending bulk emails they should be in compliant with UK law. We operate a responsible mail system and so have limits on the number of emails you can send each day and a 50 recipient CC/BCC maximum.
- As part of our anti-spam monitoring, we reserve the right to suspend an account should any spam-like activity be detected.
- We do not accept liability for loss or loss arising from failure to receive or send emails but will do everything we can to trace and correct any issues.
- We do not keep archived backups of your email box. Our live mirror is just that, a mirror backup of the live state of your account. If you delete email from your account, it is gone forever. We can advise on email backup strategies to avoid this.
- We reserve to right to ask any email account, giving them 30 days notice, to move their email to another provider for any reason (whilst this will only be in extreme cases). We will refund any full months paid. We will terminate accounts without notice for users sending spam or using their email or hosting facilities for illegal activities without refund.
Reliability of Email
In reality email is never a perfect science or system. Email can get lost (extremely rare) or can get wrongly identified as spam. Whilst we do everything we can to prevent any errors, it is possible. We log all email traffic for 90 days and can trace everything within our network based on the email headers only (we do not store the body of emails, nor log any of its contents – outside of the emails being stored within your own account folders on our server).
Privacy
We don’t have direct access to the content of your emails or password, therefore no-one else can access them without your username and password.
We are often asked if emails can be intercepted on the internet or indeed if we can read peoples emails. Just like normal mail, the answer to both is yes. However, our staff cannot easily read the content of your emails on their systems but can see the headers (to, from, subject, dates and size information). It’s incredibly difficult for us to then read the body of your emails but it is possible. It does not happen though – we deal with millions of emails per day and staff are not permitted to use any methods to read the email content (only key members of staff have the actual ability to do this and it has to be approved by senior management and for very good reason or a court order). If you don’t want email to be intercepted on the internet itself then you should use encryption software. SSL encryption, which our system uses, only works if the recipients email system uses SSL or TLS too. If this is the case, the email body is encrypted from end to end and cannot be read until it reaches the recipient. If you want advice about how to make your email more secure, please contact us.
Mobile and Mobile Data Terms and Conditions
In addition to our general abbreviated terms and our full legal terms and conditions:
- Payment for all Mobile services, unless agreed otherwise, is in advance. Normally paid at least 7 days prior to the renewal date to allow for any problems.
- Contract terms are 30 day rolling – 14 days notice is required prior to your next billing period. Less than 14 days notice will mean you’ll be billed for the next full month and your termination will take effect at the end of your next billing period
- Mobile Phone contracts are for mobile phones and cannot be used in Data-only device.
- If you opted to pay by credit card you are agreeing to continuous authority to charge the card we hold on file (securely) until the service or contract is terminated
- We do not permit abuse of our unlimited bundles and reserve the right to terminate a service should abuse be found. Abuse includes using the phone, data or SMS services for illegal or excessive use. Unlimited calls and SMS texts are “unlimited” for normal, reasonable use only. Auto-dialers and Auto-texters are not permitted at all. For guidance, more than 5000 minutes of calls or 5000 texts per month may be deemed “excessive”.
- As part of our anti-spam monitoring, we reserve the right to suspend an account should any spam-like activity be detected.
- We do not accept liability for loss or loss arising from failure to receive or send calls or texts, but will do everything we can to trace and correct any issues.
Privacy
We don’t have direct access to the content of your emails or password, therefore no-one else can access them without your username and password.
We are often asked if emails can be intercepted on the internet or indeed if we can read peoples emails. Just like normal mail, the answer to both is yes. However, our staff cannot easily read the content of your emails on their systems but can see the headers (to, from, subject, dates and size information). It’s incredibly difficult for us to then read the body of your emails but it is possible. It does not happen though – we deal with millions of emails per day and staff are not permitted to use any methods to read the email content (only key members of staff have the actual ability to do this and it has to be approved by senior management and for very good reason or a court order). If you don’t want email to be intercepted on the internet itself then you should use encryption software. SSL encryption, which our system uses, only works if the recipients email system uses SSL or TLS too. If this is the case, the email body is encrypted from end to end and cannot be read until it reaches the recipient. If you want advice about how to make your email more secure, please contact us.
Privacy Statement
Revised April 15th 2024
We are a strong believer in protecting your data and ensuring your privacy. WebMate will never share your information with other companies and all information will be treated in the strictest of confidence. Most of the data we held, particularly all of the personal information, is encrypted and stored in secure data centres.
webmate.me (the “Site”) is owned and operated by WebMate Internet Services Limited. WebMate Internet Services Limited is the data controller and can be contacted by email:info@webmate.me or phoning: 01208 220010 (+44 for outside the UK) or by mail at our UK headquarters: WebMate, Global House, Callywith Gate, Bodmin, Cornwall UK PL31 2RQ
Purpose
The purpose of this privacy policy (this “Privacy Policy”) is to inform users of our Site of the following:
- The personal data we will collect;
- Use of collected data;
- Who has access to the data collected;
- The rights of Site users; and
- The Site’s cookie policy.
This Privacy Policy applies in addition to the terms and conditions of our Site.
GDPR
For users in the European Union, we adhere to the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016, known as the General Data Protection Regulation (the “GDPR”). For users in the United Kingdom, we adhere to the GDPR as enshrined in the Data Protection Act 2018.
We have not appointed a Data Protection Officer as we do not fall within the categories of controllers and processors required to appoint a Data Protection Officer under Article 37 of the GDPR.
Consent
By using our Site users agree that they consent to:
- The conditions set out in this Privacy Policy.
Legal Basis for Processing
We collect and process personal data about users in the EU only when we have a legal basis for doing so under Article 6 of the GDPR.
We rely on the following legal basis to collect and process the personal data of users in the EU:
- Processing of user personal data is necessary for us to comply with a legal obligation. If a user does not provide the personal data necessary for us to perform a legal obligation the consequences are as follows: We may not be able to provide some services in some countries.
How We Use Personal Data
Data collected on our Site will only be used for the purposes specified in this Privacy Policy or indicated on the relevant pages of our Site. We will not use your data beyond what we disclose in this Privacy Policy.
Who We Share Personal Data With
Employees
We may disclose user data to any member of our organisation who reasonably needs access to user data to achieve the purposes set out in this Privacy Policy.
Other Disclosures
We will not sell or share your data with other third parties, except in the following cases:
- If the law requires it;
- If it is required for any legal proceeding;
- To prove or protect our legal rights; and
- To buyers or potential buyers of this company in the event that we seek to sell the company.
If you follow hyperlinks from our Site to another Site, please note that we are not responsible for and have no control over their privacy policies and practices.
How Long We Store Personal Data
User data will be stored until the purpose the data was collected for has been achieved.
You will be notified if your data is kept for longer than this period.
How We Protect Your Personal Data
In order to protect your security, we use the strongest available browser encryption and store all of our data on servers in secure facilities with multi-factor authentication protocols. All data is only accessible to our employees. Our employees are bound by strict confidentiality agreements and a breach of this agreement would result in the employee’s termination.
While we take all reasonable precautions to ensure that user data is secure and that users are protected, there always remains the risk of harm. The Internet as a whole can be insecure at times and therefore we are unable to guarantee the security of user data beyond what is reasonably practical.
Your Rights as a User
Under the GDPR, you have the following rights:
- Right to be informed;
- Right of access;
- Right to rectification;
- Right to erasure;
- Right to restrict processing;
- Right to data portability; and
- Right to object.
Children
We do not knowingly collect or use personal data from children under 16 years of age. If we learn that we have collected personal data from a child under 16 years of age, the personal data will be deleted as soon as possible. If a child under 16 years of age has provided us with personal data their parent or guardian may contact our privacy officer.
How to Access, Modify, Delete, or Challenge the Data Collected
If you would like to know if we have collected your personal data, how we have used your personal data, if we have disclosed your personal data and to who we disclosed your personal data, if you would like your data to be deleted or modified in any way, or if you would like to exercise any of your other rights under the GDPR, please contact us.
Do Not Track Notice
Do Not Track (“DNT”) is a privacy preference that you can set in certain web browsers. We do not track the users of our Site over time and across third party websites and therefore do not respond to browser-initiated DNT signals.
How to Opt-Out of Data Collection, Use or Disclosure
In addition to the method(s) described in the How to Access, Modify, Delete, or Challenge the Data Collected section, we provide the following specific opt-out methods for the forms of collection, use, or disclosure of your personal data specified below:
- Marketing Emails. You can opt-out by clicking “unsubscribe” on the bottom of any marketing email or updating your email preferences in your billing portal – or you can contact us to do this for you.
Modifications
This Privacy Policy may be amended from time to time in order to maintain compliance with the law and to reflect any changes to our data collection process. When we amend this Privacy Policy we will update the “Effective Date” at the top of this Privacy Policy. We recommend that our users periodically review our Privacy Policy to ensure that they are notified of any updates. If necessary, we may notify users by email of changes to this Privacy Policy.
Complaints
If you have any complaints about how we process your personal data, please contact us through the contact methods listed in the Contact Information section so that we can, where possible, resolve the issue. If you feel we have not addressed your concern in a satisfactory manner you may contact a supervisory authority. You also have the right to directly make a complaint to a supervisory authority. You can lodge a complaint with a supervisory authority by contacting the Information Commissioner’s Office in the UK..
Contact Information
If you have any questions, concerns or complaints, you can contact our customer services team.
Privacy Policy of technology partners we use for payment processing:
PayPal: https://www.paypal.com/uk/legalhub/privacy-full
Stripe: https://stripe.com/gb/privacy
GoCardless: https://gocardless.com/privacy/details/
Use of cookies
Revised 15th April 2024
A cookie is a small file, stored on a user’s hard drive by a website. Its purpose is to collect data relating to the user’s browsing habits. You can choose to be notified each time a cookie is transmitted. You can also choose to disable cookies entirely in your internet browser, but this may decrease the quality of your user experience.
We use the following types of cookies on our Site:
- Functional cookies
Functional cookies are used to remember the selections you make on our Site so that your selections are saved for your next visits; and - Analytical cookies
Analytical cookies allow us to improve the design and functionality of our Site by collecting data on how you access our Site, for example data on the content you access, how long you stay on our Site, etc.
Security Policy
Revised April 15th 2024
We take the security of our servers very seriously and have multiple levels of firewalls and protocols protecting their integrity.
Datacentre Security Measures:
Our primary datacentre is Telehouse London, which meets the highest levels of building security, including constant security by trained security staff 24/7, electronic access management, proximity access control systems and CCTV.
Telehouse London Data Centres adhere to the following internationally recognised accreditations:
- PCI-DSS Payment Card Industry Data Security Standard
- ISO 9001 Quality Management system
- ISO 14001 Environmental Management
- ISO 22301 Business Continuity Management
- ISO/IEC 27001 Information Security Management
- ISO 45001 Occupational Health & Safety Management
- ISO 14001 Environmental Management
- ISO 50001 Energy Management
We do operate multiple other datacentres, but these only store encrypted backups and publicly accessible files like web files and caches. No sensitive information or personal information is stored outside of our primary datacentre.
Server Security:
We operate several layers of physical and digital security on our servers, including but limited to: Edge Network and Server Firewalls, Network Partitioning, multi-factor admin authentication, Security Monitoring and reporting, Uptime Monitoring and Reporting and comprehensive active and deep-scan Malware and Virus detection (Definitions/Signatures updated at least every 4 hours). Servers are regularly maintained with security patches, as much as possible without causing potential unnecessary server stability issues – typically once per month, critical security patches are deployed within 48hours. Our servers are built and managed internally. We perform security probing of our servers on a regular basis, at least once per year, but continually monitor security. On our hosting platform, we use something we call “QuadraShield” – a four-pronged approach to ensuring the security of the websites we host, including a WAF firewall and multiple malware/virus scanning vendors to ensure timely identification and automatic removal and fixing.
Root and Admin passwords protocals are strong, rotated regularly and contain at least 16 characters – and are all tracked, limited by IP and server/service -specific.
Please note, that we cannot provide exact details of the security measures in place, as this in itself would pose a security risk.
Staff Access to Data:
For access to our servers, photo and biometric data is required to gain access, as well as various forms of other security (including but not limited to: a physical key, a fingerprint, facial recognition, passwords).
For digital access to our servers we use multi-factor authentication, including but not limited to: passwords, 2fa 1 time codes, SMS codes and biometrics. These are logged and tracked at all times.
All passwords are user-specific and terminated immediately upon termination of a staff member’s employment with WebMate.
Headquarters security:
We employ 24-hour CCTV at our headquarters and have an accredited and monitored alarm system. Room/Area access is restricted on a per-staff-member basis by keyfob. Member of the public are not permitted beyond our reception area or meeting rooms.
Code of Practice
Revised 15th April 2014
- About Us
WebMate Internet Services Limited provides a range of internet hosting service for personal and business use including hosting, email, data backup and domain name registration and management service. - The purpose of the Code
The purpose of this Code of Practice is to provide full information about your relationship with us. - Contact details
Our contact details can be found on our contacts page:WebMate is a member of ISPA (http://www.ispa.org.uk/) whose contact details are as follows:
Internet Services Providers’ Association, UK 23 Palace Street London SW1E 5HW Telephone: (44) 020 7233 7234 Fax: (44) 020 7233 7294 E-mail: admin@ispa.org.uk
WebMate is regulated by OFCOM (http://www.ofcom.org.uk/) whose contact details are as follows:
Ofcom Contact Centre Riverside House 2a Southwark Bridge Road London SE1 9HA Tel: 0845 456 3000 or 020 7981 3040 Fax: 0845 456 3333 E-mail: contact@ofcom.org.uk
- General philosophy
We aim and work hard to provide a smooth, reliable service with the very highest standard of help and support. When there is an issue, we’ll do everything we can to fix things and keep our customers happy. - Range of services
Aimed at both residential and business users, our full range of internet products can be found on our website at http://webmate.me - Customer Services
- Ordering Products and Services
Most of our services can be ordered online at our website (www.webmate.me) or by calling our sales team. - Charges
Full tariff information can be found on our website. Customers can also contact our Accounts or Sales teams to receive this information by email or post. The following payment methods are accepted: All major credit cards, debit cards, Cheque, BACS transfer, Direct Debit and Standing Order. Cash payments are not accepted. Full itemisation is available on invoices. All products and services are made as a single supply; your account may be suspended or closed if any sum due for a product or service is unpaid or is in arrears. - Faults
Although we attempt to provide all customers with the best possible service, we can not guarantee that products and services will never be faulty. However, we will correct all reported faults as soon as we reasonably can. If there is a fault with your service, you should report it as soon as possible by telephoning our Support team on 01208 220018 or e-mailing us at support@webmate.me. Where applicable, information about the target time to fix faults is covered in the Service Level Agreement for the product in question. - Complaints
WebMate’s complaint handling process can be found below. In the event that a dispute can not be resolved through the normal complaints procedure, complaints will be referred to our Dispute resolution process. We are registered with the Ombudsman Service and abide by their dispute resolution process. - Terminating contracts
We reserve the right to disconnect or suspend services in accordance with our terms and conditions on this page. Customers have the ability to cancel services by email or in writing (fax/letter).
- Ordering Products and Services
- Your rights/obligations
General terms and conditions can be found at http://www.webmate.me/terms together with product specific terms and conditions under the relevant link there. You can find details on how we handle Data Protection in our terms and conditions (see above). - Communication with customers
Details on how we communicate with customers can be found in our terms and conditions. WebMate adheres to marketing /sales guidance dictated by OFCOM and ISPA. We will make all legal documents available (including this Code of Practice) via the Web, in hard-copy paper format on request, and we will cater for special needs requirements on request. We will endeavour to use plain English wherever possible. - Social Responsibility
Provision for the protection or support of, and protection or support for, vulnerable groups – e.g. minors, disabled and elderly consumers – and our policy regarding malicious calls, is covered in our terms and conditions, available at http://www.webmate.me/terms or by contacting us. - Approval and Review of Code(s)
The code will be reviewed on a regular basis in accordance with OFCOM requirements.
Contact Details for WebMate:
Customer Services: WebMate, Global House, Callywith Gate, Bodmin, Cornwall UK PL31 2RQ
Telephone: 01208 220010 Email: customerservices@webmate.me
We’ll try to resolve things to be fair on both you and us
We appreciate that sometimes things can go wrong and are very proud of our customer care. But if you do have an issue or complaint please follow the procedure below and we’ll try to resolve it as quickly and reasonably as possible. Should you not be satisfied with our response you can contact Ombudsman Service for independent dispute resolution.
Complaints procedure:
Your first port of call should be the sales person or support engineer you have been dealing with. Explain your problem or issue over the telephone or by email. We aim to respond to all emails with 4 hours. Our policy is always to help as much as possible and it’s not always a particular member of our staff’s fault if something does go wrong.
If this is not working for you please outline the full history of the problem in an email or letter addressed to our customer services team who will investigate fully and respond within 48hours. We aim to resolve escalated cases within 5 days. Email compaints@webmate.me. A member of our management team will contact all persons involved and collect all correspondence and try to resolve the issue with you.
If you are still unhappy with things you can contact Ombudsman Services for dispute resolution at the website or address below. This is a free service for instances where we are unable to resolve an issue to your complete satisfaction or for complaints that have been open for more than 8 weeks. Prior to 8 weeks, you will require a “deadlock” letter or email from us in order to proceed with dispute resolution (ADR) service. Of course, we will do everything we can to solve the problem for you anyway and place great importance and pride in dealing with disputes, queries and problems internally in a fair and professional manner.
Contact Details for WebMate:
Customer Services, WebMate, Global House, Callywith Gate, Bodmin, Cornwall PL31 2RQ (UK)
Telephone: 01208 220010
Email: customerservices@webmate.me
Contact Details for Ombudsman Services (our ADR):
Ombudsman Services: Communications, PO Box 730, Warrington, WA4 6WU
Telephone: 0330 440 1614
http://www.ombudsman-services.org
Contact Details for Nominet:
Nominet, Minerva House, Edmund Halley Road, Oxford Science Park, Oxford. OX4 4DQ
Telephone: 01865 332348
Email: drs@nominet.uk
www.nominet.uk
