HAstack:

Next-Gen High Availability Hosting Platform by WebMate

A hosting platform specifically designed to provide maximum uptime, maximum performance, lowest latency globally – with built-in failover, resilience and autoscaling for 100% uptime guaranteed.

With over 25 years experience in managing our own network and web hosting for thousands of websites, we’re invested passionately into developing and perfecting our unique platform to deliver the fastest website speeds – especially from power-hungry CMS’s like WordPress – and the highest reliability. Our HAstack platform High Availability web hosting at its very best… 

Our single goal was to create the kind of highly redundant hosting platform which large enterprises use for their sites, but without the hefty price tag usually accompanying such a service. But much more than that we wanted it to have multilayer security built-in, and autoscale so every visitor, wherever they are in the world, had the fastest experience every time.

When combined with our EDGE CACHE and Optimizers – which store optimised versions of static elements and images – and at multiple locations on 6 continents – you can achieve at least 400% speed increase. The sub-100ms TTFB (Time to First Byte) that this delivers helps with your page rank on search engines like Google.

To achieve these levels of performance, reliability and scalability, we combined our high performance networks in the UK and US with cloud providers around the globe and specialist CDN services. The result is an optimised website (without the need for plugins) that’s 100% fast and reliable. And the bonus: by utilising on-demand servers to compliment our own, we help the environment a little and keep the costs of this best-in-class hosting service as low as possible.

HAstacks High Availability hosting platform diagram

A self-healing hosting platform combining our own extensive network and know-how with global cloud resources for best-of-class reliability, redundancy and performance guarantees.

FIRSTLY….
A better connected network…

One of the most crucial ingredients to ensure your site is fast and reliable is our core network – managed and hosted in our own racks in the heart of the UK and world internet exchanges in Telehouse London. We run high specification CISCO Dual Edge routers with multiple 10-100Gbps connections to the internet via all the major tier 1 transit providers, as well as direct links to cloud providers and ISPs. It’s completely self-healing using BGP and iBGP so that your site stays up even if there’s a problem somewhere on the internet. Internally, our entire network is 10-100Gbps.

Our main transit is provided over multiple 10Gbps, 40Gbps and 100Gbs fibre links to the major tier 1 transit providers via 5 diverse interconnected datacentres in London

  • Cogent
  • Level 3 (CenturyLink)
  • Tata
  • HE

Direct peering with the major UK internet exchanges

  • LINX 1
  • LINX 2
  • LoNAP

Direct connection to all the major UK ISPs

  • BT
  • Colt
  • Verizon
  • Sky
  • Talk Talk
  • Virgin Media

Direct connections to the world’s largest cloud providers

  • AWS
  • Google Cloud

We uniquely leverage the global presence and reliability of cloud providers to balance our EDGE, Load Balancers and CDN globally – for both performance and reliability. A true HA web host where THREE entire global networks need to fail to bring your site down. Now that’s High Availability personified.

The Servers….

In order to create a platform that balances speed and security with 100% uptime, each cluster needs a minimum of four of everything (N+3 redundancy), all working perfectly together in elegant symphony…

Our servers are refreshed typically every 2-3 years with latest and fastest models and feature multiple 10Gbps network ports. Our Storage Engines have multiple 10Gbps network ports, and 40Gbps core links to our local network. Because we can easily turn off up to 75% of our servers without impacting performance or uptime, we’re able to keep them updated and refreshed on a weekly basis too – as well as take them offline without disruption for major events like server replacement or hardware upgrades.

Load balancing for HA Reliability

cloud hosting uptime HA high availability hosting

One of the key features of the HAstacks architecture is our bank of load balancers. Three of these work in unison for automatic failover protection with a 1 second switchover. We run ultra-high-performance load balancers which also perform hardware caching of website pages in RAM to make your site the fastest it can be for every device that connects.

These load balancers distribute web requests to the best web server – usually distributing evenly to maintain load but also intelligently monitoring for high traffic to any particular site and isolating or maximising its visitors to maintain speeds for all websites in the cluster. Not only that, these also perform advanced security filtering and DDoS protection. Insane amounts of RAM used on these servers, typically 256GB per server.

Web Servers

speed up wordpress with HA hosting and cache

Our bank of Web Servers do the heavy lifting work of building pages for visitors from storage and SQL clusters. These are our most powerful servers and feature one “dumb” cluster node which handles primary admin, FTP and runs security sentries – and typically 3 web nodes per cluster to create 4 potentially live servers. Each Web Cluster also features a semi-air-gapped backup node that sits there just in case there’s a major failure. This backup is a bare metal machine with its own storage and SQL which does very little work for the vast majority of time but is on hand if there’s a problem or we need to perform maintenance on all three web servers in the cluster.

Web servers need lots of cores to dedicate to each visitor where possible, typically 48 cores per node. They also need lots of RAM, typically 96GB per node.

Clustered SQLs

fast sql database hosting UK

Often, much of the “load” in a web server environment is in fetching data from databases – particularly on modern sites which heavily depend on databases like WordPress.

A “family” of SQL servers work together in Multi Master-Master replication to share the load whilst remaining perfectly in sync – so uptime is greatly improved. Often, most downtime with other ISPs during “scheduled maintenance” which needs to happen sometimes daily – with a clustered SQL, that can be performed without any downtime at all – scheduled or not.

These servers are heavy in RAM in order to serve as much data from fast memory as possible. As they are heavy in compute functions too, fast CPUs are essential.

Backups. Then Backups of Backups.

cloud hosting platform

If there’s one thing we’ve learnt over our 25 years of hosting websites is that you can never have enough backups. Server failure is a fact of life – and happens all the time. The key is having the backups and platform that can cope with those outages without breaking a sweat.

But to ensure that we cover all bases, and are prepared for extreme outages or security issues, we keep backups, a lot of them – and at no extra cost to you! Snap-shotting of virtual server images, duplicating those between NAS storage engines and offsite, having scheduled 90 day backups of all sites (and duplicating those to multiple locations) and 4-hourly backups of SQLs are just some of the ways we ensure we’re prepared for any eventuality. It also allows you to revert to any website state in the last 90 days effortlessly – so you won’t need those backup plugins or offsite backup services that clog up your WordPress even more.

Multi-layered security built-in at every level

Security is vitally important to ensure a reliable system and assist in keeping the nasties out so that the performance can be consumed by real visitors – your customers!

Our security is a 4-point process designed to ensure ultimate protection by blocking malicious activity. It all happens live and in the background with dedicated systems focused solely on security:

  1. EDGE WAF: A custom Web Application Firewall which contains thousands of attack vector signatures, updated hourly. It works by inspecting every single request to your site and blocking anything that’s an attack vector, malware or probing attack.
  2. Malware Scanning: This is done both actively for all uploads and deep scans run nightly. Looking for malware signatures and automatically disabling them before they can cause any damage. We use no less than three different commercial and community malware scanners in order to maximise the chances of protecting against new threats as soon as possible.
  3. Monitoring: A suite of custom security sentries monitor activity on the web servers, flagging anything suspicious for our support and systems team to check over manually. This includes permission changes, changes to .htaccess and index.php files – often preventative more than reactive as the Malware and WAF will handle the vast majority of issues.
  4. Recovery Assistance: Should something slip through the net, we offer full restore and recovery services free of charge – so you don’t have to worry about the complexity of disinfecting a hacked or broken site (or if you manually mess things up somewhere!)
fast HAwebsite hosting service in UK

The WebMate Hosting Experience: Perfected over 25 years

There are thousands of hosting providers, here’s the four types:

  1. Resellers: these have one hosting account with a mass-market hosting provider and resell within that. They have very little control of the servers themselves, and they tend to be cheap, often non-UK hosting on a single-server platform like cPanel which cannot provide any form of High Availability. This tends to be the kind of hosting your web designer will provide. Web Designers are talented and creative, but are often not the most capable when it comes to managing a global internet presence, sysops and security!
  2. Warehouse Hosting Providers: These are the big companies that tend to advertise a lot! Some of these have very capable networks and servers, but as they need to offer low-cost hosting for mass market, their equipment and software is often outdated (and very rarely high-availability). Support levels tend to much lower here too.
  3. Third Party Cloud Infrastructure: This is hosting on off-the-shelf cloud services like AWS or Google Cloud. The networks are very good (some of our backup services run on these too), but prone to massive outages and attacks. The hosting provider have very little control over performance or security and support can be “less than specialised”.
  4. Dedicated hosts: Like WebMate, there are other reputable ISPs who manage their own servers and networks – and have very good reputations and skills. Some use cPanel which cannot provide any High Availability but there’s a handful with a network and hosting service almost as good as ours…

And what’s more, we combine our our Dedicated Systems on our own network with Third Party Cloud infrastructure from gloabl leaders like AWS and Google Cloud to deliver site content via global EDGE, load balancing and CDN – with multiple routes of failover built-in by design

Possibly the fastest self-healing, High-Availability hosting platform on the planet

  • 100% uptime with 2 second automatic failover to standalone backup servers

  • <200ms typical TTFB (time to first byte) access speeds with Qfast Turbo Boost (250-300ms without)

  • 20-60ms TTFB measured by Google Pagespeed (headline rate which affects your page rank). 80-120ms without Qfast.

  • Combined with our fast worldwide peering and network infrastructure – some of the fastest data speeds available

  • Potential for 95+ Google Pagespeed score – by providing a fast platform that’s feature rich (GZIP, Keepalive, front-end caching of files, HTML, JS and CSS)

  • Security – advanced, high-end security built into every level – including inline and daily deep malware/virus protection.

  • Global CDN: For even more speed, especially for sites with international visitors.

Enjoy a better hosting experience without even having to think about it with our HAstack hosting plans and our uniquely powerful and reliable HAstacks: An award-winning enterprise-grade web hosting solution, meticulously designed and managed in-house by our experienced systems team with three simple goals: Fastest Speeds, ultimate reliability and the best value. 

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WebMate’s support team provide an exceptional response to any query that is raised and the latest issue was resolved in quick time with their usual professional aplomb. We have been a customer for many years - since the early days of the company - and the range of services provided for our small consultancy plus the excellence of required support underpins their core trustworthiness to us. This of course impacts the decision to confidently retain WebMate to manage our internet presence. Thanks team!!!

Peter Rawlings
UK - December 2025

Possibly the best support that I have ever encountered in my tech career (and it's a long career).

V88 Ltd
October 2025

Brilliant reliable service with prompt and efficient support via a ticket system. I paid for something I didn't need and this was picked up by them and refunded.

Matthew Losasso
October 2025

I've been with MacAce/WebMate for years - rarely ever a problem, but when there is, you get to speak to a super-responsive actual person in their support team. Recently had my internet connection disappear - contacted WebMate and Charlie had a BT engineer organised for next day. All sorted within 24 hours.

Jordan McLachlan
UK - December 2025

I have been with WebMate since dial-up access days! Stayed with them mainly because of their excellent customer service - prompt, helpful, and knowledgeable. They even ring you back if their line is busy! What a relief not to have to deal with a far flung call centre or poorly informed staff reading from a script. Efficient service and staff very supportive, helpful and patient. Treated like a person as opposed to a number.

Jacmac
13 Aug 2020

Great support as always from WebMate! I’ve used Webmate for about 8 years now and they are always superb at delivering, friendly, honest coherent support in a really timely manner! I don’t hesitate to recommend them. Thank you Pete, Charlie, Lewis and all the team!

Guy Press
Designer - 5 Aug 2020

Excellent Service. Webmate have always been helpful and prompt in dealing with queries and problems but they surpassed themselves with a recent issue I had. At all times they replied very quickly, sometimes in only a few minutes, and were very patient in finding a solution that was not obvious and hence took several attempts to sort out. I can't see you getting this level of service from some of the larger ISPs.

Roger Adams
GB - 19 July 2020

Webmate have been my preferred ISP for sometime. Consistently excellent service and superb uptimes.
They recently prepared a website for me. A superb job for the price.I cannot recommend them too highly.

Kieth Straughan
US - 17 July 2020

I have been with WebMate since 1998 and I cannot fault their excellent service and competitive rates for web-building and email hosting. No voice recognition frustration options when you call, but a familiar friendly voice to help you with any computer issues to hand.

Annabel Yates
Cornwall- 4 July 2020

Excellent service. The best Mac web provider out there. Any issues have been sorted extremely quickly and politely. Thank you. No holding on to phone lines for ever and ever. Quick response if even I’ve phoned. Tickets generated for problems sorted over night at the slowest.

Geoff Bridge
UK - 13 June 2020

WebMate Shines. Best outfit out there... Always available, friendly, and knowledgeable; go out of their way to resolve any issues, both email and/or web support issues. Can't say enough about these people.

Peter Streimac
USA - 30 April 2020

A wonderful company - efficient, helpful and simply the best (my experience of 15 years impeccable service)

Stephen Frankel
UK - 6 April 2020

I had no Broadband, so I phoned WebMate and I got the usual guy's (based in Cornwall) to sort my problem within one day, I've been dealing with the same people for 20 years, that says everything! They got back to me to say "leave it with us, we're working on it", and sure enough, it was fixed shortly afterwards. I truly believe that WebMate is the best and most honest company that I have ever dealt with, they are exceptional. Thank you all very much again.

Robert Irvine
Scotland - 14 Feb 2020

A company that will actually talk to it's customers. In a world where most companies seem to be set up to make it as hard as possible for you to talk to a real person, WebMate is a breath of fresh air. There are real, always helpful people just a phone call away. I have never for a moment regretted changing from the ever unhelpful BT. I don't write reviews normally but this company deserves a bit of my time for going out of its way to be helpful to its customers rather than keeping them at arms length. I would highly recommend them.

Chis Morley
UK - 13 Sep 2019
89.1% of Support Tickets answered within 1 hour

WebMate is different to other ISP's


  • Multi-Award Winning service and support for 30 years
  • No salespeople, hard sell or overselling - just good, honest advice
  • We own & manage our own state-of-the-art network and servers
  • 100% Money-back guarantee wherever possible
  • Friendly expert help by phone, email or webchat - without the jargon.
  • No long contract tie-ins wherever possible.
17.33 seconds average call wait time
ms
Typically 50-150ms Time to First Byte (TTFB) for Web Hosting
86% of customers have been with for 10 years+
9.9 / 10 average customer support ticket rating
>99.999% Hosting and Email uptime
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