Business Fibre Broadband
Premium business broadband services with speeds up to 2.5Gbps. Engineered to ensure you get the fastest and most reliable internet access that’s tailored for your business needs. And, importantly here at WebMate, the very best support.
Business Full Fibre Broadband FAQ’s
Are there any additional setup costs
Setup costs are included in the pricing above, there are no further fees. We can provide custom routers or WiFi – or can reduce the setup costs if you choose to supply your own PPPoE-compatible WAN hardware.
How long does a new install take
Usually around 2-3 weeks for a new install. If you’re moving to a new house, we recommend inquiring as soon as you can as lead times can be longer for new builds or where extra cabling is required.
What's the contract term?
1 month or 12 month, depending on the product. We can offer fixed-term 1 or 3 year SLA contracts where required
What is the model of FREE Router?
The TP-Link BE3600 WiFi 7 router is what you get. It’s a great router which handles up to 2.5Gbps throughput with 1x 2.5Gbps WAN port, 1x 2.5Gbps LAN port and 3x 1Gbps LAN ports.
Is there any downtime migrating from another ISP?
Not much no – maximum 1 hour. On the “switch” day, your old ISP will stop working at some point, leave for an hour or so and plug in your new router from us (or change your username on your current router)
What speeds can I expect?
The “headline” speeds of the package is the maximum theoretical transfer speed, something you’ll never actually measure in real terms! The reason is that a 160Mbps connection for example does run at that maximum speed, but for web browsing, there are overheads in the data, security and latency etc, which brings real-world max speeds to about 80%-90% of the advertised rates. Although our network is much less congested than some of the mainstream providers, at peak times, you may still see a further reduction in speeds – perhaps to 60% of the advertised speeds in some cases. But most of the time, 80-90% is what you’ll get.
What if FTTP Full Fibre is not available to me?
Some properties still can’t get full fibre at all, and rely on the copper phone cable to the property until full fibre is deployed. For these, we’ll advise you at the order point and have some other options for you. SoGEA is what it’s called – but it’s basically FTTC – Fibre to the Cabinet with copper to your house. Max speeds for this are 80Mbps and heavily depend on the length of the copper part – so the distance to your street cab determines your speed.
What sort of help does WebMate provide?
Our support experts are here to help you with all of your internet needs where we can. Obviously, we prioritise helping with your actual connection, getting the best speeds and WiFi signal etc, but we’re always happy to help with general Internet queries too. You buy your internet from us, you get full access to our Internet Experts when you need it!
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