Based on over 430 verified reviews
(5.0 average score)
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WebMate’s support team provide an exceptional response to any query that is raised and the latest issue was resolved in quick time with their usual professional aplomb. We have been a customer for many years - since the early days of the company - and the range of services provided for our small consultancy plus the excellence of required support underpins their core trustworthiness to us. This of course impacts the decision to confidently retain WebMate to manage our internet presence. Thanks team!!!
Possibly the best support that I have ever encountered in my tech career (and it's a long career).
Brilliant reliable service with prompt and efficient support via a ticket system. I paid for something I didn't need and this was picked up by them and refunded.
I've been with MacAce/WebMate for years - rarely ever a problem, but when there is, you get to speak to a super-responsive actual person in their support team. Recently had my internet connection disappear - contacted WebMate and Charlie had a BT engineer organised for next day. All sorted within 24 hours.
I have been with WebMate since dial-up access days! Stayed with them mainly because of their excellent customer service - prompt, helpful, and knowledgeable. They even ring you back if their line is busy! What a relief not to have to deal with a far flung call centre or poorly informed staff reading from a script. Efficient service and staff very supportive, helpful and patient. Treated like a person as opposed to a number.
Great support as always from WebMate! I’ve used Webmate for about 8 years now and they are always superb at delivering, friendly, honest coherent support in a really timely manner! I don’t hesitate to recommend them. Thank you Pete, Charlie, Lewis and all the team!
Excellent Service. Webmate have always been helpful and prompt in dealing with queries and problems but they surpassed themselves with a recent issue I had. At all times they replied very quickly, sometimes in only a few minutes, and were very patient in finding a solution that was not obvious and hence took several attempts to sort out. I can't see you getting this level of service from some of the larger ISPs.
Webmate have been my preferred ISP for sometime. Consistently excellent service and superb uptimes.
They recently prepared a website for me. A superb job for the price.I cannot recommend them too highly.
I have been with WebMate since 1998 and I cannot fault their excellent service and competitive rates for web-building and email hosting. No voice recognition frustration options when you call, but a familiar friendly voice to help you with any computer issues to hand.
Excellent service. The best Mac web provider out there. Any issues have been sorted extremely quickly and politely. Thank you. No holding on to phone lines for ever and ever. Quick response if even I’ve phoned. Tickets generated for problems sorted over night at the slowest.
WebMate Shines. Best outfit out there... Always available, friendly, and knowledgeable; go out of their way to resolve any issues, both email and/or web support issues. Can't say enough about these people.
A wonderful company - efficient, helpful and simply the best (my experience of 15 years impeccable service)
I had no Broadband, so I phoned WebMate and I got the usual guy's (based in Cornwall) to sort my problem within one day, I've been dealing with the same people for 20 years, that says everything! They got back to me to say "leave it with us, we're working on it", and sure enough, it was fixed shortly afterwards. I truly believe that WebMate is the best and most honest company that I have ever dealt with, they are exceptional. Thank you all very much again.
A company that will actually talk to it's customers. In a world where most companies seem to be set up to make it as hard as possible for you to talk to a real person, WebMate is a breath of fresh air. There are real, always helpful people just a phone call away. I have never for a moment regretted changing from the ever unhelpful BT. I don't write reviews normally but this company deserves a bit of my time for going out of its way to be helpful to its customers rather than keeping them at arms length. I would highly recommend them.
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