Premium “Full Fibre” FTTP broadband for home or Business
FTTP Broadband – or Fibre-to-the-Premises – offers download speeds from 40Mbps to 330Mbps served entirely by fibre-optic cabling right to your home or premise. It comes with a proper high-end, superfast and longer range 1.3Gbps WiFi router for large and busy houses and businesses. WebMate Full Fibre FTTP broadband is business-grade throughout – but equality at home, well, at home! Pricing is very competitive….
Testament to our unrivalled, award-winning personal customer service is our Excellent 5-star rating on Trustpilot. We’re so confident, we’ll give you your money back if we don’t provide the best broadband you’ve ever had…
Full Fibre 80/20
(£48 including VAT)
Full Fibre 160/30
(£55.20 including VAT)
Full Fibre 220/20
(£67.20 including VAT)
PREMIUM “FULL FIBRE” FTTP BROADBAND
FTTP or Fibre-to-the-Premises broadband offers download speeds from 40Mbps to 330Mbps served entirely by fibre-optic cabling right to your home or premise. It comes with a proper high-end, superfast and longer range 1.3Gbps WiFi router for large and busy houses and businesses. WebMate Full Fibre FTTP broadband is business-grade throughout – but equality at home, well, at home! Pricing is very competitive….
FULL FIBRE 80/20
Including Line Rental
(£48 including VAT)
FULL FIBRE 160/30
Including Line Rental
(£55.20 including VAT)
FULL FIBRE 220/20
Including Line Rental
(£67.20 including VAT)
Business grade FTTP
Our broadband is business-grade throughout – which means you get better priority right from the exchange to our support engineers – suitable for both home and business
Free High-End WiFi Modem
We provide a free high-quality, dual-band 1.3Gbps WiFi router with every Performa FTTP connection, pre-configured and ready to plug in. Great range and speeds suited for multiple devices and streaming
UK BROADBAND Support
You’ll be cared for by our dedicated and award-winning UK-based technical support team. Calls answered in less than 1 minute, usually first time and we have low fix targets for emails and tickets
FTTP Fibre: Fastest Speeds
We engineer our entire FTTP broadband infrastructure to provide the fastest speeds your line can handle – often higher than other ISP’s can. We even offer a money back guarantee if we don’t stack up to our promises!
No Limits or Restrictions
With UNLIMITED downloads as standard and an internet connection that’s not restricted or throttled at all. It’s business-grade from the outset and contention is much lower than the cheaper mainstream providers
No Long Contracts
12 month initial contract for FTTP – which is an Openreach thing not ours. After that, you can enjoy our standard 30 day rolling contract.
Committed to a better full fibre FTTP Broadband service
During 2018, 85% or more tickets were answered within 2 hours in each quarter, with the highest figure being 88.9%.
Google will give your site top marks for sub 250ms.
During 2018, our customers rated our ticket responses at least 9.5 out of 10 in each quarter, with the highest being 9.67.
8 in every 10 of our customers have been with us for over 6 years – 25% more than 12 years!
Between Jan 1st and March 25th 2019, the average wait time in our technical support queue was just 35 seconds
We strive for maximum uptime with all of our internet services. Our Web Hosting and Email Hosting has >99.99% uptime per month minimum, with 100% uptime targets.
Committed to a better FTTP BROADBAND service
FTTP FULL FIBRE BROADBAND FAQS
What is FTTP?
FTTP stands for “Fibre to the Premises” and means that fibre optical cabling runs essentially from our network (the Internet) right to your house or business. It’s therefore capable of much higher speeds than part-fibre or ADSL products which use old copper cabling to your house from the green street cabinet on your street – and sometimes all the way to the exchange.
What's the benefit of Full Fibre?
Fibre optic cables are significantly better than copper for several reasons. They don’t suffer as much from degradation in speed due to distance or the age effects of old copper – which are the main factors slowing down traditional ADSL broadband and FTTC broadband.
What's the difference between FTTC and FTTP
FTTC is “Fibre to the Cabinet” whereas FTTP is “Fibre to the Premises”. FTTC is fibre based but only to the street cabinet, then the original copper telephone line carries the signal. This copper part is what varies speed from house to house – the longer it is, the more the signal degrades and so too the speed. Fibre-optical cable doesn’t suffer from this problem and therefore has much higher speeds regardless of the distance from your cabinet. With FTTC, the further you are away from your street cabinet, the slower your speeds. with FTTP, your speed does not change no matter how far you are away.
Can I migrate my existing FTTP connection from another ISP
Yes, and moving providers is completely FREE with WebMate too. The process normally takes 5-10 working days and only requires a quick password change or new router to be plugged in on “changeover” day. We’ll ensure everything’s ready to minimise downtime, most often less than 1 hour.
Do I need to have a phone line with FTTP
No, unlike ADSL and “part-fibre” FTTC, you don’t need a telephone line. FTTP is completely separate so if you don’t use your landline, or want to use our VoIP service, you can save yourself over £100 a year and dump your phone line!
What happens for new FTTP installations?
If this is a new FTTP connection (or upgrading from ADSL or FTTC) an engineer will need run fibre to your house and install a new faceplate and a modem (which we supply you with a WiFI modem to connect to). Often the Fibre cabling will be done using existing ducting to your house – the same ducting bringing your copper telephone lines in. Usually it’s done in the same day and you’ll need to be in all day for the Openreach engineer to finish off by installing a new faceplate for Fibre. This is usually next to your existing telephone socket.
What speeds should I expect to see?
The speeds of our packages are based on the maximum speeds the technology handles, but real-world maximum speeds are often 5-10% lower than these anyway. Beyond that, everyone gets very similar maximum speeds – 5 or 10% lower than the headline rates (so for 160Mbps download, you’ll get about 152Mbps maximum). Your actual speeds still will be affected by peak period demand – usually between 4 and 10pm – which can half your actual speeds.
Why will my actual speeds reduce at peak times?
Whilst FTTP is full fibre so has the capability of much higher speeds – the cabinet on your street has a limit on how much internet traffic it can send back the exchange. Then your exchange also has a limit of sending internet traffic on to the internet. At peak times, everyone might not be able to get their full speeds. 100 people on your street, all with FTTP 330Mbps download would require 330,000Mbps. Simply put, it doesn’t have that much bandwidth available. The good news is that everyone on your street won’t have 330Mbps FTTP and they won’t necessarily all want to download data all at the same time, so it works out generally okay. Being on a much faster connection than everyone else on your street also means you won’t feel this congestion as much. Bottom line is, you’ll get consistently higher speeds with WebMate FTTP than ADSL and FTTC neighbours!
What happens if I cancel before the end of my initial 12 month contract?
If you do need to cancel before the end of the 12 month initial contract, you’ll be charged the remaining time left, as if you’d stayed the whole contract. If the connection ceases, rather than migrates to another provider, you’ll also be charged our standard cease fee. This is standard (and imposed by Openreach) for all ISP’s offering FTTP connections.
Free line installation: New installs are free if you stay with us for 12 months, otherwise there is a £150 plus VAT fee.
Free modem and installation: Applies to all broadband orders and with no contract, just 30 days notice of termination. Billing periods run from 1st to the 1st of each month, no part-month-refunds, 1 full month notice required should you decide to migrate or cease (ceasing incurs a £32 fee).
Broadband Speeds for ADSL: There are multiple factors that affect your maximum speed including whether your exchange is enabled for 21CN / ADSL 2+, the distance of your line from the exchange, the age and quality of the copper cable to the exchange, the connections in between and any interference along the way. Our speed estimator bases its results on the distance and speeds recorded from your neighbours and is an indication only. The maximum speed your line can handle is your “sync speed” and not necessarily the speed you’ll get all the time. See our Peak and Off-Peak estimates for indications of real-world speeds when congestion and overheads are taken into account. We always deliver the fastest speeds your line can handle.
Broadband Speeds for Fibre Broadband: Fibre / FTTC is different to ADSL in that the only copper part of the cable is from the street cabinet to your property. From the street cabinet to the exchange is Fibre which does not suffer the same speed loss over distance as copper. Therefore the maximum sync speed of your fibre connection is mainly affected by the copper from your house to your exchange (10-250m will generally give full fibre speeds, 500m will give 50-75%).
Migrating and Cease Fees: Migrations to us are free and we do not make a charge for migrating away. As our broadband network is our own LLU, some providers may charge to move to their LLU network or back to BT’s (phone lines remain with BT so there are no changes/charges moving to another BT-based provider). Ceasing a connection completely does incur a £32 cease fee (this is passed on directly from Openreach and is their charge for physically disconnecting the broadband service at the exchange).
Unlimited Calls: Include calls to UK landlines only that start with 01, 02, 03 or 08 and for calls under 60 mins only. Calls over 60mins are charged at our standard rates (which are generally cheaper than most providers including BT)
20CN exchanges: If your exchange is not upgraded to support 21 CN you will only be able to get a maximum of 8Mbps down and 800kbps up, and there will be a £5 inc VAT surcharge to the above prices (sorry – it’s three times more expensive for us to provide service to these lines). Additionally, 20CN lines will have a 20GB cap per month. Please contact us for pricing on higher or unlimited caps on these lines.
Timescales: Migrations and new activation on existing lines normally take 7 days. Where a new telephone installation is required this normally takes 14 days (but for new-builds or where engineering works will be required it can take up to 90 days)
Any other questions please feel free to call or email us. All prices include VAT unless otherwise stated.